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  • What is a bulk order?
    A bulk order is a large quantity order (at least 100 pops) placed in advance for either pickup or delivery. Minimum of 100 pops No service included (see catering for food truck service)
  • Does a bulk order include a server?
    No, it's pickup or delivery only. If you want service as well, please see our catering page for info.
  • What time can I pickup my order?
    Pickup orders are available during store hours at 2618 HIllsborough Rd, Durham, NC: daily 12:00PM - 9:00PM. If you need an earlier pickup, you can request one by emailing us at events@ilovelocopops.com. Additional fee may apply.
  • Do you deliver bulk orders?
    Yes! We deliver bulk orders within 15 miles* of our kitchen. The delivery charge is $15 and the minimum order is $250 (pre-tax, pre-discount). Please note that: ​ Earliest delivery is 9:00AM Latest delivery is 4:30PM Delivery times are by No Later Than. We may deliver earlier the same day based on demand. Deliveries are generally to the curb at a GPS-identifiable address. Please plan to meet our driver at the curb. Please provide your cell number or the best contact name/number in your order so that we may reach you if you are away from your desk. We will text you with an ETA once our driver is heading your way! For delivery over 15 miles from our kitchen, please e-mail your request to events@ilovelocopops.com. Additional charges may apply.
  • Do you deliver inside my building?
    No. UPS and FedEx may get away with double parking for deliveries but we can't! So, deliveries are to the curb at a GPS-identifiable address. Please plan to meet our driver at the curb. Please provide your cell number or the best contact name/number in your order so that we may reach you if you are away from your desk. We will text you with an ETA once our driver is heading your way!
  • Is there a minimum order for delivery?
    The minimum order is $250 (pre-tax, pre-discount).
  • Is there a delivery fee?
    Yes, the delivery charge is $15 for bulk orders within 15 miles* of our kitchen. The minimum order is $250 (pre-tax, pre-discount). For delivery over 15 miles from our kitchen, please e-mail your request to events@ilovelocopops.com. Additional charges may apply.
  • Do you offer delivery appointments?
    You can pick your delivery date and a window for delivery. The earliest delivery is 9:00-9:30AM and the latest is 4:00-4:30PM. Please note: delivery times are by No Later Than. We may deliver earlier the same day based on demand.
  • What days do you offer delivery?
    We offer delivery Sunday - Friday. We don't deliver on Saturdays.
  • How much dry ice do I need?
    You'll need one block of dry ice for each cooler you are using. Blocks range in weight from 2 -10 lbs. Less weight is fine for shorter trips. A larger block is better for overnight or for serving from a cooler.
  • How do I use dry ice?
    SUPER IMPORTANT: Dry ice is frozen CO2. It's heavier than air, so to work properly, put it on top of the things you want to keep frozen, not underneath. It cools down, not up!
  • Do I need dry ice?
    Maybe! Dry ice can help keep your pops frozen for 18-24 hours. Dry ice actually retards melting. Regular ice melts at the same rate as a pop, so it doesn't really slow down melting. Pops will stay frozen in a well-packed cooler for up to an hour without help (keep the lid firmly closed). So, driving somewhere in the Triangle shouldn't require dry ice. But, if you are trying to serve pops out of a cooler, you'll definitely need dry ice. And if you are road-tripping more than an hour away, we'd recommend a little dry ice to help ensure a frozen arrival.
  • Safety tips for handling dry ice
    Dry ice is so cold that it will burn you, so don't touch the ice directly. Pick it up by its bag and, if you do need to pick up the ice inside the bag, use a glove. DON'T use it in a beverage. Remember, it's frozen CO2, so you can't breathe it. DON'T put dry ice in a freezer outside of a cooler to contain the vapor!
  • Do I need a cooler for my pops?
    Yes! Taking pops on the road? These guys need protection from the elements.. They can go no more than 30 minutes without help to stay frozen (chocolate flavors limited to 20 minutes). Order a cooler + dry ice from us or bring your own and order dry ice only.
  • Do you sell coolers?
    Yes! Our small reusable coolers are appr 14"w x 11.5"d x 11" t and will fit up to 85 pops. Our large reusable coolers are appr 24"w x 19"d x 13.5"t - will hold 100 - 250 pops. Dry ice can help keep your pops frozen for 12-18 hours.
  • Do you loan coolers for use and return?
    No, we've discontinued loaning out our coolers. We do offer coolers for sale and they are reusable so hang onto them and save yourself the $ next time!
  • How big of a cooler do I need for my order?
    Our small reusable coolers are appr 14"w x 11.5"d x 11" t and will fit up to 85 pops. Our large reusable coolers are appr 24"w x 19"d x 13.5"t - will hold 100 - 250 pops.
  • How far ahead should I order?
    Bulk orders are custom-made and we need 3 business days to make your order for you. You are welcome to order further in advance, however!
  • What if I need a bulk order sooner than 3 business days?
    We welcome last minute orders through our Online Store. Please note: quantities may be limited in-store bulk discounts don't apply pickup only
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