Store Manager Job Post

People

Management:

• Manage the day-to-day operations of our 2 stores

• Ensure efficient, informative, and friendly service from staff.

• Develop performance standards and conduct evaluations for all staff.

• Develop and establish workplace culture for customer service, staff maturation and leadership

• Ensure all checklists are being utilized by staff, holding results to standards.

• Have a presence On The Floor to stay close to real-time operations. Provide effective communication of operational issues.

• Verify staff transaction management and reconcile any discrepancies.

Scheduling:

• Schedule staff according to service needs and weekly labor budget.

• Arrange for coverage of vacant shifts and fill in as needed.

Training:

• Develop training materials and systems.

• Ensure that all staff receive proper training through orientation, new hire training, ongoing training and development plans as established with the General Manager.

• Develop and revise standard operating procedures as needed. Ensure that staff is aware of and trained in these procedures.

Staffing:

• Hire qualified staff within established policies.

• Take corrective counseling measures and/or disciplinary action as needed for all staff according to established personnel policies.

• Terminate employees as necessary, following established personnel policies.

Product

Ordering:

• Manage supplier relationships to ensure mutually beneficial prices, terms, quality, and delivery and investigate new products/suppliers.

• Ensure adequate supply of products keeping out-of-stocks and out-of-dates to a minimum.

• Develop and maintain a clear and comprehensive system for placing orders. Create and execute or oversee orders.

• Coordinate returns and credit from suppliers.

Pricing:

• Review invoices for accuracy, price changes, and product additions. Communicate with the POS Coordinator about new products, discontinued products, and price changes, shelf tags and promotional signage.

• Establish prices to achieve margin goals set by the General Manager.

• Develop promotional pricing plans and ensure appropriate stock levels, POS pricing, and retail signage for in-store specials.

• Conduct periodic price comparisons with competitors.

Inventory Management:

• Oversee inventory management, including ordering, receiving, unloading, breaking down, stocking, facing, and rotating merchandise with particular attention paid to code dates and sanitation.

• Investigate and resolve open purchase orders, transfer orders and negative inventory numbers on a weekly basis

• Ensure receiving and backroom organization, cleanliness, and safety.

• Organize quarterly inventory of retail department stock.

Merchandising:

• Help build and maintain displays on the sales floor to ensure proper and effective merchandising of the retail sales floor.

• Plan attractive, effective displays to promote rapid sales of promotional items. Communicate plans for sales displays to ensure timely set up, accurate signage, and coordination with POS price changes.

• Periodically review shelf sets; execute category re-sets as needed. Determine new product slotting and shelf-space allocations.

• Review weekly sales data; monitor product trends; establish periodic category reviews; add or remove products to enhance overall sales and departmental performance.

• Cross-merchandise products between Sweets and Sundries sides.

Safety

• Work with General Manager to ensure staff training for handling emergencies (shoplifters, robberies, accidents and fire.)

• Ensure that work areas and aisles are clean and orderly and meet all Department of Agriculture requirements. Monitor and enforce all food safety regulations.

• Ensure that all department equipment (including ordering equipment) is maintained in good working order. Inform the General Manager of equipment acquisition, repair and/or replacement needs.

• Ensure customer and staff bathrooms are well-maintained.

Qualifications

• Must be at least 21 years of age.

• Have a high school diploma or equivalent, a bachelor’s degree in business management, marketing, retailing, communications, advertising, or related field preferred.

• 1-3 years of retail and/or food service experience; or an acceptable combination of education and experience.

• Have demonstrated success leading teams with integrity & efficiency, developing staff, meeting deadlines, managing inventory and shrinkage, executing sales promotions, and merchandising.

• Possess Professional communication skills, both written and verbal, along with attention to detail, analytical, and solution-focused decisiveness.

• Be comfortable with tablet-based technology and be proficient at MS Office. Experience with social media a plus.

• Be flexible to work a schedule that changes based on business needs, including nights, weekends, and holidays.

• Have and maintain Food Safety certification.

• Able to lift 60 pounds between 15 inches and 70 inches above the ground